The Airbnb France phone number is +33 1 84 88 40 00. This non-premium-rate number is available 24/7 subject to agent availability. You can also contact Airbnb via chat through the mobile app or the online Help Centre. Direct email no longer exists for routine support.
The Airbnb France phone number in 2026
This is the main number to contact Airbnb in France. It is not a premium-rate number. The average wait time is around 10 minutes.
Call preferably between 9am and 11am on weekdays. Wait times are often shorter in the morning. Have your booking reference number ready before calling.
How to contact Airbnb by chat or messaging
Chat is the simplest channel for reaching Airbnb. You have two options.
- Via the mobile app: go to Profile, then Help, select the relevant booking.
- Via the website: go to airbnb.com/help/contact_us.
- Select your issue from the suggested categories.
The response time by chat varies from a few hours to one business day. For urgent issues, the response is generally faster.
Can you contact Airbnb by email in 2026?
No. Airbnb no longer offers an email address for customer support. All exchanges go through chat or phone.
The only email address still active is terms@airbnb.com for legal matters.
To submit a written request, use the Help Centre form (airbnb.com/help). Response time: 24 to 72 hours.
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All channels for reaching Airbnb: comparison table
| Channel | How to access | Response time |
|---|---|---|
| Phone | +33 1 84 88 40 00 | ~10 min wait |
| Chat / messaging | Help Centre or mobile app | A few hours to 1 day |
| Web form | airbnb.com/help > Contact us | 24 to 72h |
| Social media | Twitter @AirbnbHelp, Facebook | Variable |
| Resolution Centre | airbnb.com/resolutions | Depends on complexity |
| Postal mail | 3 rue Montyon, 75009 Paris | Slow |
Which channel to choose depending on your issue?
- Emergency during a stay: call +33 1 84 88 40 00 (24/7).
- Question about a booking: chat via the mobile app.
- Dispute with a guest: Resolution Centre.
- Technical issue: web form.
- Legal request: terms@airbnb.com.
A question about your project?
Talk directly with your local Vesna agent. Available, responsive, no commitment.
Priority customer service for Superhosts
Superhosts benefit from priority treatment with a dedicated phone line.
This number is visible in the Help section of the dashboard. Wait times are reduced.
To obtain this status: high response rate, positive reviews, low cancellation rate.
Do you manage a short-term rental property on the Côte d'Azur? Our team at Conciergerie Airbnb à Nice supports you every day.
Airbnb's postal address in France
Airbnb France, 3 rue Montyon, 75009 Paris.
This channel is slow. Reserve it for formal notices or legal correspondence.
For any other request, prefer phone or chat.
Frequently asked questions
- 1.Contacting Airbnb user support — Airbnb Help Centre, 2026.
- 2.AirCover for guests — Airbnb Help Centre, 2026.
- 3.AirCover for hosts — Airbnb Help Centre, 2026.
- 4.Submit a claim — Airbnb Help Centre, 2026.
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